Position Overview:

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Ms. Gentry plays a crucial role in managing the day-to-day operations of the Communications Center. Her responsibilities include overseeing employees' handling of emergency responses, managing both emergency and non-emergency calls, providing life-saving instructions, dispatching public safety personnel, addressing general requests for assistance and information, and maintaining critical records for the administration of public safety.

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Experience:

 

Erin Sundberg is an emergency services professional with extensive experience in field operations and a strong commitment to strengthening EMS communications systems. Since beginning a career in emergency medical services in 2013, Erin has developed a deep understanding of prehospital operations, interagency coordination, and the vital role communications centers play in supporting responders and ensuring effective emergency response.
After earning a paramedic license in 2015, Erin spent years working in the field, gaining firsthand experience with the challenges faced by frontline providers. That operational perspective has since shaped a leadership approach centered on clear communication, teamwork, and building strong relationships between dispatchers and field personnel.
In 2025, Erin earned a Bachelor's degree in Emergency Medical Services from the University of South Alabama, further strengthening a foundation in emergency services leadership and system operations.

 

As a leader in EMS communications, Erin champions a team-oriented, hands-on approach, supporting dispatch professionals while improving operational efficiency, responder support, and the overall effectiveness of emergency response systems. Erin is committed to fostering a culture of collaboration, professionalism, and continuous improvement within the communications center.