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Key Personnel

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Rich Schreiber

Director of Communications

Position Overview:

Mr. Schreiber provides overall leadership, mentoring and direction to all NorthStar EMS Communications Center personnel. Coordinates the development, maintenance, and deployment of all communication assets and system status management plans within the company. Additionally, serves as a corporate compliance officer and primary liaison to multiple public safety agencies at the local, state, and federal levels. This position is responsible for ensuring that all communications center personnel are properly trained, fully compliant and have the needed tools to provide efficient and effective service for emergent and non-emergent service requests in all municipalities serviced by NorthStar EMS.


Mr. Schreiber has been active in EMS since 1993 and began working for NEMS in 1997. Mr. Schreiber has served in numerous roles through out several different 9-1-1 systems in the West Alabama Region. Since 2008, Mr. Schreiber has been directly involved in the development and execution of multiple management plans responding to a wide variety of situations including disaster recovery operations, large scale special event planning, and municipal 9-1-1 response services.   Mr. Schreiber provides on going consultation services to the University of Alabama Police Department Dispatch Center, University of Alabama Emergency Operations Center, City of Northport Police and Fire Dispatch Center, City of Tuscaloosa Police and Fire Dispatch Center, Tuscaloosa County Sheriff’s Office, and the International Academy of Emergency Dispatch Quality Assurance & Improvement Board.  . 

Training and Education:

Certifications & Training:

Advanced Emergency Medical Dispatcher

Emergency Medical Dispatch Quality Assurance Expert

Emergency Telecommunicator Instructor

Nationally Registered Emergency Medical Technician Paramedic

Emergency Medical Services Instructor




Alabama Fire College 

University of Alabama

Columbia Southern University 

International Academies of Emergency Dispatch 


Teaching Experience:

University of West Alabama 

Alabama Fire College

Communications Center

The NorthStar Emergency Medical Services Communications Division responds to your ambulance requests 24 hours a day. Located in Tuscaloosa County Alabama inside the Tuscaloosa County Emergency Operations Center, NorthStar EMS Communications is responsible for answering all emergent and non-emergent ground ambulance service requests.


NEMS utilizes the TriTech Respond CAD system. Our IAED ACE certified Emergency Medical Dispatchers use the latest in internationally recognized emergency medical dispatch protocols by ProQa Paramount. The ProQA Dispatch Software System integrates the power of the International Academies of Emergency Dispatch’s protocols with today’s critical CAD technologies. Our Center is comprised of nine computer consoles each capable of receiving and dispatching any ground ambulance request received. 


The NorthStar EMS Communications Center operates on a system of flexible deployment referred to as S.S.M. or System Status Management. Through a regular review process with municipal officials of your area’s call volume data, proper placement of Advanced Life Support ground ambulances occurs. Simply stated, our ambulances are positioned where the highest likelihood that an emergency could exist.


Our Emergency Medical Dispatchers (EMDs) play a vital role in the pre-hospital emergency medical services system by querying callers for vital information so proper resource allocation can occur based on location, nature, and priority of the medical emergency being reported.

Our EMDs use medically certified pre-arrival instructions that allow them to provide the 9-1-1 caller with critical life-saving instructions over the telephone that they can carry out while our paramedic units are responding to your call for help.

The NEMS Communications Center coordinates daily with local, state and federal officials to provide coverage to all of the areas we service.

For more information on becoming IAED ACE certified emergency medical dispatch professional, please contact us at 205-345-0911 or email Rich Schreiber Director of Communications at

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