Accreditation, Awards & Recognition
NEMS achieved accreditation from the Commission on Ambulance Services (CAAS) in June 2014 becoming the second EMS service in the state to accomplish this goal. CAAS is not only about making sure that business practices are defined and followed, but it also assesses a company’s commitment to quality improvement initiatives. The Commission’s independent review of NEMS' organizational performance, vehicles and equipment, community engagement, and patient clinical standards validates that the Company is adhering to the highest standards in the Emergency Medical Services industry. Accreditation by the Commission assures communities that NEMS meets all national performance benchmarks while delivering high quality care to patients and their families. NEMS can now be counted in this “ ELITE ” class of EMS organizations who have made the commitment to become a leader in EMS.
In December 2013, NEMS became the first EMS service in the State of Alabama to achieve Accreditation as a Center of Excellence (ACE) awarded by the International Academies of Emergency Medical Dispatch. NEMS was recognized for its compliance and comprehensive implementation with the Medical Priority Dispatch System (MPDS) and its 20 points of Excellence. MPDS is the world’s most widely used 911 type of prearrival instruction(s) and dispatch life support protocol system with scripted telephone instructions for all type of emergencies including choking, heart attacks, bleeding and childbirth to name a few. Dispatchers quickly determine the medical problem and can quickly help the caller provide life saving assistance to the patient until the ambulance EMT and Paramedics arrive.
NEMS Receives American Ambulance Association (AAA) AMBY Awards
Best Community Impact Program
Injury & Illness Prevention: Monthly EMS Topics with Fox 6 News
Best Community Impact Program
“Drive Away Hunger” program
NEMS Jefferson County Operations in conjunction with the Jimmie Hale Mission
Best Employee Program
NEMS Medical Minutes facilities interaction between employees and our Medical Director.
Stevie Award Winner
2010 – GOLD STEVIE WINNER
Category: Customer Service Department of the Year – Public Education & Services
2013 – GOLD STEVIE WINNER
Category: Customer Service Department of the Year
2015 – GOLD STEVIE WINNER
Categories: Business Development Achievement of the Year- Transportation Industries
2015 SILVER STEVIE WINNER
Category: Business Development Achievement of the Year
2012 – BRONZE STEVIE WINNER
Category: Customer Service Department of the Year- Public Education & Services
2013 – SILVER STEVIE WINNER
Categories: Field Sales Team of the Year-Sales Operations Team of the Year
2014 – GOLD STEVIE WINNER
Category: Best Use of Technology in Customer Service
2016 – BRONZE STEVIE AWARD
Categories: Customer Service Department of the Year – Incentive Management Solution
2017 – GOLD STEVIE WINNER
Categories: Customer Service Department of the Year – Public Education & Services
The Stevie® Award trophy is one of the world's most coveted prizes. Since 2002 the Gold Stevie Award has been conferred for achievement in business to organizations and individuals in more than 60 nations.
AHA Mission: LifeLine Awards
The American Heart Association’s Mission: Lifeline program’s goal is to reduce system barriers to prompt treatment for heart attacks, beginning with the 9-1-1 call, to EMS transport and continuing through hospital treatment and discharge. The initiative provides tools, training and other resources to support heart attack care following protocols from the most recent evidence-based treatment guidelines. NEMS earned the award by meeting specific criteria and standards of performance for quick and appropriate treatment through emergency procedures to re-establish blood flow to blocked arteries in heart attack patients coming into the hospital directly or by transfer from another facility.
2015 AHA Mission: Lifeline EMS – Silver
2016 AHA Mission: Lifeline EMS – Gold
2017 AHA Mission: Lifeline EMS - Gold Plus
2018 AHA Mission: Lifeline EMS – Gold Plus
2019 AHA Mission: Lifeline EMS - Gold Plus
2020 AHA Mission: Lifeline EMS - Gold Plus